Kyloy Documentation
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    • ⚡ Quick guide

      • What Kyloy is
      • Get started in 10 minutes
      • Serving a customer
      • Registering a new customer
      • Kyloy on your phone

    • 🏪 Your business

      • Business profile
      • Customer registration
      • Brand colours
      • Your team
      • Branches
      • Sessions and deleting your account

    • ⭐ Loyalty

      • Points
      • Rewards
      • First-visit gift
      • Stamps and attendance
      • Memberships

    • 🧾 Day to day

      • Serving from a computer
      • Customers
      • History
      • Insights
      • Customer notifications
      • Automatic messages

    • 📦 Menu, orders and appointments

      • Digital menu: building your menu
      • Digital menu: publishing and QR
      • Pickup orders
      • Appointments

    • 💳 The digital card

      • How it works
      • My card: design
      • My card: sharing

    • 💰 Plans and billing

      • What each plan includes
      • Upgrading, changing or cancelling your plan
      • How billing works
    Documentation/Day to day

    History

    Every point given and every reward redeemed, and how to fix a mistake.

    1. 1In the left-hand menu open “History”.
    2. 2Search by customer, email, phone or code, or filter by type (earned, redeemed, adjustments), by branch, by who registered it and by date. Each purchase with products shows its receipt, the branch and who registered it.
    3. 3To fix a mistake, press “Revertir” (Reverse) on the row, type the reason and confirm with “Revertir”.

    Reversing deletes nothing: it creates a correction the customer also sees. Only the owner or an admin can do it, within the first 24 hours.

    The “Export Report” button does not download anything yet: it is on its way.