Kyloy Documentation
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    • ⚡ Quick guide

      • What Kyloy is
      • Get started in 10 minutes
      • Serving a customer
      • Registering a new customer
      • Kyloy on your phone

    • 🏪 Your business

      • Business profile
      • Customer registration
      • Brand colours
      • Your team
      • Branches
      • Sessions and deleting your account

    • ⭐ Loyalty

      • Points
      • Rewards
      • First-visit gift
      • Stamps and attendance
      • Memberships

    • 🧾 Day to day

      • Serving from a computer
      • Customers
      • History
      • Insights
      • Customer notifications
      • Automatic messages

    • 📦 Menu, orders and appointments

      • Digital menu: building your menu
      • Digital menu: publishing and QR
      • Pickup orders
      • Appointments

    • 💳 The digital card

      • How it works
      • My card: design
      • My card: sharing

    • 💰 Plans and billing

      • What each plan includes
      • Upgrading, changing or cancelling your plan
      • How billing works
    Documentation/Day to day

    Insights

    From plan Pro

    Whether your customers come back, how many are new and who is drifting away.

    1. 1In the left-hand menu open “Insights”.
    2. 2At the top you see registered purchases and new customers in the last 4 weeks, the share of customers coming back and the month’s redemptions, each against the previous period.
    3. 3Under “Customers drifting away” you see those who came often and are now taking more than twice as long. Press “WhatsApp” to message them with a ready-made text, or “Call”.
    4. 4If you have several branches, pick one at the top right to see only its numbers.