Kyloy Documentation
    ESEN
    • 🚀 Getting started

      • What Kyloy is
      • Your first day
    • ⭐ Loyalty

      • Points
      • Stamps and attendance
      • Rewards
    • 🧾 Day to day

      • Scanning a customer
      • Your team
      • Branches
    • 📦 Orders and appointments

      • Pickup orders
      • Appointments
      • Catalog
    • 💳 The digital card

      • How it works
      • Customising the design
    • 💳 Plans and billing

      • What each plan includes
      • How billing works
    Documentation/Plans and billing

    How billing works

    Payments through Stripe, and what happens if a charge fails.

    Billing runs through Stripe: we neither see nor store your card details. You can change plan or cancel whenever you want.

    If a charge fails we email you, and you get a few days of grace before the plan drops. They exist because a bank can decline a charge for a thousand reasons, and cutting you off the same day would punish you for something you are probably about to fix.

    Nothing is deleted when you downgrade. Whatever exceeds the limit is deactivated, and comes back when you upgrade.