Kyloy Documentation
    Go to dashboardDashboard
    ESEN
    • ⚡ Quick guide

      • What Kyloy is
      • Get started in 10 minutes
      • Serving a customer
      • Registering a new customer
      • Kyloy on your phone
    • 🏪 Your business

      • Business profile
      • Customer registration
      • Brand colours
      • Your team
      • Branches
      • Sessions and deleting your account
    • ⭐ Loyalty

      • Points
      • Rewards
      • First-visit gift
      • Stamps and attendance
      • Memberships
    • 🧾 Day to day

      • Serving from a computer
      • Customers
      • History
      • Insights
      • Customer notifications
      • Automatic messages
    • 📦 Menu, orders and appointments

      • Digital menu: building your menu
      • Digital menu: publishing and QR
      • Pickup orders
      • Appointments
    • 💳 The digital card

      • How it works
      • My card: design
      • My card: sharing
    • 💰 Plans and billing

      • What each plan includes
      • Upgrading, changing or cancelling your plan
      • How billing works
    Documentation/Plans and billing

    How billing works

    Payments through Stripe, and what happens if a charge fails.

    Billing runs through Stripe: we neither see nor store your card details. You can change plan or cancel whenever you want.

    If a charge fails we email you, and you get a few days of grace before the plan drops. A bank can decline a charge for a thousand reasons, and cutting you off the same day would punish you for something you are probably about to fix.

    Nothing is deleted when you downgrade. Whatever exceeds the limit is deactivated, and comes back when you upgrade.